# Forgot Username

##  Need Help? We’ve Got Answers

How do I recover my username on Kilowatts.uk?

Go to the account recovery options on the login page and follow the steps to retrieve your username using your registered email address. You will be sent instructions to help you access your account details.

I do not remember which email I used. What should I do?

If you are unsure which email is linked to your account, try any email addresses you may have used. If you are still unable to recover your username, contact support with as much information as possible so your account can be located.

I did not receive the username recovery email. What should I do?

Check your spam or junk folder first. Make sure you entered the correct email address and allow a few minutes for delivery. If the email still does not arrive, try again or contact support for assistance.

Can I recover my username without access to my email?

In most cases, access to your registered email is required for security reasons. If you no longer have access to it, you will need to contact support to verify your identity before your username can be provided.

What information will I need to recover my username?

You will typically need access to your registered email address. In some cases, additional details such as your name or account activity may be used to help confirm your identity.

Why is my username not being recognised when I try to log in?

This can happen if the username is entered incorrectly or if you are using an email instead of your username. Double check your spelling, ensure there are no extra spaces, and try recovering your username if needed.

Can I change my username after recovering it?

If username changes are supported, you can update it in your account settings after logging in. If not, you may need to contact support to request a change.