Returns policy

This page does not remove your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For goods bought at a distance you can cancel for 14 days after you receive them, without giving a reason. You then have 14 days to send them back. The refund, including the cost of standard delivery, is due within 14 days of the goods coming back. If a shop has not told you, before you order, that you must pay the return postage, the shop bears that cost.

Faulty, not-as-described, or unfit goods can be rejected, repaired, or replaced. Those rights are separate from changing your mind.