Returns policy
Returns
Returns
Kilowatts Shop
This page does not remove your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Returns are accepted within 14 days of delivery for new, unused items.
The customer is responsible for return postage.
Refunds are made within 14 days of receiving the return.
Returns only. We do not offer exchanges. There is no restocking fee.
Return address: Vangarda Build Limited (Kilowatts UK), Flat 2, 10 Hatfeild Road, Margate, Kent CT9 5BL.
To start a return: info@kilowatts.uk or 0800 009 6058.
Faulty, not-as-described, or unfit goods can be rejected, repaired, or replaced. Those rights are separate from changing your mind.
Returns policy
Kilowatts.uk sells solar panels, solar batteries and solar inverters on this shop.
Returns are accepted within 14 days of delivery for new, unused items. The customer is responsible for return postage. Refunds are made within 14 days of receiving the return.
Returns only. We do not offer exchanges. There is no restocking fee.
How to start a return
Email info@kilowatts.uk or phone 0800 009 6058.
Return address
Vangarda Build Limited (Kilowatts UK), Flat 2, 10 Hatfeild Road, Margate, Kent CT9 5BL
Faulty, misdescribed, or unfit goods
If goods are faulty, not as described, or not fit for purpose, you can reject them, or ask for a repair or a replacement, under the Consumer Rights Act 2015. Those rights are separate from changing your mind.
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