Forgot Password

Go to the password reset page and enter your username or registered email address, then submit the request. You will receive an email with a secure link that allows you to create a new password and regain access to your account.

If you cannot remember your username, use the account recovery options on the login page or contact support with your registered email address so your account can be identified and your username provided.

Check your spam or junk folder first, as emails can sometimes be filtered. Make sure you entered the correct username or email address and wait a few minutes before trying again. If the email still does not arrive, request another reset or contact support.

For security reasons, access to your registered email is usually required to reset your password. If you no longer have access to that email, you will need to contact support to verify your identity and restore access to your account.

Choose a strong password that is at least 12 characters long and includes a mix of uppercase and lowercase letters, numbers, and symbols. Avoid using common words or reusing passwords from other sites to reduce the risk of unauthorised access.

Password reset links are typically time-limited for security reasons. If your link expires, you will need to request a new password reset and follow the latest email instructions.

Make sure you are using the most recent reset email, as older links may become invalid. Try copying and pasting the full link into your browser or requesting a new reset if the issue continues.

Yes. Once logged in, you can go to your account settings and update your password at any time to keep your account secure.